Support and status

• Contact support: [email protected]
• Status page: status.hexelstudio.com (incidents and scheduled maintenance)

The console links both from its help menu, from its error pages and from Settings.

Check the status page first

The status page shows ongoing incidents, maintenance in progress and scheduled maintenance. If a request fails in a way that looks like an outage, check it before you change your code or configuration.

What to include when you contact support

• Your organization's name or ID.
• What you did, what you expected and what happened instead, with the time and your time zone.
• For a failed API call: the method and path, the HTTP status, the error body and the response's X-Request-Id header.

Never send secrets: no API keys, access tokens, passwords or client secrets. Support doesn't need them to look into a request.