---
title: Support and status
description: Contact Hexel Studio support by email and check the status page for
  incidents and maintenance.
url: https://hexelstudio.com/docs/get-started/support
---

- **Contact support:** [support@mail.hexelstudio.com](mailto:support@mail.hexelstudio.com)
- **Status page:** [status.hexelstudio.com](https://status.hexelstudio.com) (incidents and scheduled maintenance)

The console links both from its help menu, from its error pages and from Settings.

## Check the status page first

The status page shows ongoing incidents, maintenance in progress and scheduled maintenance. If a request fails in a way that looks like an outage, check it before you change your code or configuration.

## What to include when you contact support

- Your organization's name or ID.
- What you did, what you expected and what happened instead, with the time and your time zone.
- For a failed API call: the method and path, the HTTP status, the error body and the response's [`X-Request-Id`](https://hexelstudio.com/docs/identity/headers#x-request-id) header.

Never send secrets: no API keys, access tokens, passwords or client secrets. Support doesn't need them to look into a request.